Fostering a Culture of Respect: Eliminating Gossip, Rumours, & Destructive Behaviour

Gossip, rumors, bad attitudes and jealousy drag down morale, self-esteem, teamwork and productivity. When uncivil or toxic behavior spreads, managers are often tempted to ignore it or give in, but tolerating it only makes it worse.

This 90-minute webinar on fostering a culture of respect shows how to neutralize workplace gossip and put a system in place so it doesn't return, starting with zero tolerance and workplace reprimands.

You'll learn how to stop blaming, griping, pessimism and buck-passing, keep your own emotions under control, and manage disruptive and destructive behavior. The session also covers the four types of problem employees, forms of bullying, transparency as a defense against the rumor mill, and the DISC personality profile.

• Recognize how managers can unintentionally reward destructive behavior
• Identify the four types of problem employees and the forms of bullying to control
• Turn gossip and the grapevine into more empowered communication
• Detect lying and confront it, focusing on behavior rather than attitude
• Use transparency to stop rumors before they start
• Apply the DISC profile to understand how people behave
• Respond effectively when employees blame others or deny responsibility

• How managers unintentionally reward negative and destructive behavior
• Steps to keep full control of the situation
• The four types of problem employees and how they become a problem
• Turning gossip and the grapevine around to empower employees
• Spotting when someone is lying and how to confront it
• Focusing on the behavior you see rather than the attitude behind it
• Identifying the forms of bullying you need to control
• Topics that should not be discussed at work
• Stopping the rumor mill early with a policy of transparency
• Why people make off-side or inappropriate comments to push your buttons
• The DISC personality profile and why people act as they do
• Controlling the unwritten office rules that create a negative culture
• Techniques for when employees blame others or deny responsibility

Trust and engagement matter. When bad behavior goes unchecked, your reputation and business results suffer. This session draws on more than 40 years of hands-on leadership and client work to explain why it happens and how to control it.

It is for anyone who has to deal with HR issues caused by poor interpersonal skills, from managers and supervisors to HR professionals.

• Anyone who has to deal with HR issues relating to poor interpersonal skills. The bonus to this webinar are the leadership, engagement resources provided at the wrap up.

Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into their personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him with proven experience that clients can relate to. A solid business background from a good cross-section of the industry includes: 

Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,
Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta 
Senior marketing representative for a fully integrated Canadian oil and gas company, which included expanding the market share and building retail stations
Grew an executive recruiting company from three employees to over 20, and set up a remote recruiting office in England 
Set up, owned, and managed a 24-hour-a-day, 365-days-a-year retail convenience store and gas bar business
As a hobby organizes and chairs election campaigns at every level of government
Active in several community associations in a leadership/board member role
He has been providing education keynotes, workshops, and webinars all across North America full-time for the past 40+ years. Bruce now follows his passion – working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical, real-life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles, and tools to support the content and measure skill levels.

The focus is on improving engagement and team building with the added value of aligning corporate strategy to create high-performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure the implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment. Otherwise, why provide the training?

Clients include businesses, Government, education, non-profit associations, and health care. 

In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge.