Refund, Reschedule, and Cancellation Policy
At new.cowebinars.com, we understand that unforeseen circumstances may lead to the cancellation or rescheduling of a webinar. Our commitment is to provide you with flexible options in such situations. Please review our updated policy below.
Access to Live webinar joining links, Transcriptions, Downloadable recorded sessions, and Webinar slides/Handouts is facilitated through the new.cowebinars.com app, as specified in the invoice.
Need Help? Contact Support:
Phone: 661-336-9555 or 661-336-9565
Available: Real-time support for access issues
Important: new.cowebinars.com cannot be held responsible if a registrant encounters challenges in gaining access to the purchased material or webinar.
new.cowebinars.com shall not be liable for any failure, cancelation, reschedule, or delay in performance due to circumstances beyond its reasonable control, including but not limited to:
24-Hour Notice Policy
In rare cases of webinar cancellation or rescheduling due to factors beyond our control, attendees will be notified 24 hours before the scheduled start time via call and email.
If a webinar is canceled, it may be rescheduled, and attendees will promptly receive the new date. We also reserve the right to substitute the current webinar with another at a different time, day, or conducted by a different speaker.
For Cancellations or Rescheduling, we offer the following options:
Upon the purchase of any Live Webinar or Webinar-related training material, including but not limited to:
Important Policy
Please note that new.cowebinars.com will not entertain refund requests. In rare instances where a refund is deemed appropriate, it will only be initiated in the form of a Credit Voucher. This voucher will be valid for 12 months and will be equivalent to the original amount paid.
Our customer support team is here to assist you with any questions about our cancellation policy.
Phone Support
661-336-9555 or 661-336-9565
Email Support
webinar@new.cowebinars.com
