Stay Interviews: A Powerful Employee Engagement and Retention Tool

The most direct way to learn what keeps employees is to ask them. A stay interview is a one-on-one conversation between a manager and a valued employee about why they stay and what might make them leave. This 60-minute stay interviews webinar shows how to run them well.

In an effective 30-minute stay interview, the manager asks structured questions in a relaxed, conversational way: why the person joined, how well their goals are being met, what they enjoy most and least, whether they have enough room to grow, and what would tempt them away. It is not a performance review.

Compared with satisfaction surveys, stay interviews allow two-way conversation, give a deeper view of each person's motivation, and let managers reinforce the positives and address concerns quickly.

• Explain why stay interviews work better than exit interviews and surveys
• Build a customized list of stay interview questions
• Choose which employees to interview and how and when to approach them
• Run a structured, conversational 30-minute stay interview
• Handle resistance during the conversation
• Create stay plans and hold managers accountable for follow-through

• Sample stay interview questions and building your own customized list
• Developing stay plans for employees and managing accountability
• A simple how-to toolkit: who to select, how and when to approach them, interview format and handling resistance
• Why stay interviews work: personal, focused on key employees, action-oriented and inexpensive

A Harvard Business Review article, 'How to Keep Your Top Talent', warns that 25% of top talent plans to leave within a year, and about a third of employees admit to coasting. Exit interviews come too late to help. Stay interviews happen before anyone thinks of leaving, so you can strengthen what works and fix frustrations early.

This session suits CEOs, COOs, HR vice presidents, chief learning officers, directors, managers, supervisors, team leaders and HR professionals.

• CEOs
• COOs
• VP of Human Resources
• Chief learning officer
• Directors
• Project managers
• Operation managers and supervisors
• Team leaders
• Human Resources professionals

Marcia Zidle, the Smart Moves Coach, is a board-certified executive and career coach, business management consultant, and keynote speaker, with over 25 years of management, business consulting, and international experience in a variety of industries including health care, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government and nonprofits.

 She has expertise in strategy and alignment; executive and team leadership development; social and emotional intelligence; employee engagement and innovation; career and organization change management; employee relations and talent management.
 
Marcia has been selected as one of LinkedIn Profinder’s top coaches for the past 7 years. Check out the 200 + LinkedIn articles she’s authored on Leadership, Management, and Human Resources topics that have facilitated organizations to leverage their leadership and human capital assets generating greater effectiveness and profitability.

Marcia’s claim to fame is as a world traveler having a multi-cultural spirit and perspective. She has lived as an expatriate with her family in Scandinavia and Australia. In fact, one of her children is an "Aussie". She’s traveled to over 30 countries throughout Europe, Middle East, Far East, and the South Pacific.