Effectively Controlling Conflict At Work: Practical Strategies To Confidently Resolve Conflict In The Early Stages

Conflict comes naturally when people hold different views, values and beliefs. Left alone, it leads to absenteeism, lower productivity, resentment and disengagement. Handled well, it can strengthen relationships and drive change. This 90-minute conflict resolution training shows leaders how to deal with it early.

You'll explore the 10 causes and 6 escalators of conflict, best practices for resolving it, and how to manage your own presence in a tense situation. You'll learn when and how to use five conflict resolution styles and how to respond in different settings.

The session also covers a 10-step method for turning conflict into productive discussion, and you'll build a personal action plan to use back at work.

• Identify the 10 causes and 6 escalators of workplace conflict
• Apply best practices for resolving conflict early
• Choose the right one of five conflict resolution styles for each situation
• Respond effectively to conflict in different settings
• Use a 10-step method to turn conflict into productive discussion
• Build a personal action plan for conflict back at work

Key messages

• Interpersonal conflict is inevitable
• Treated as a sharing of ideas, conflict can help you move forward
• It's OK to leave some conflicts unresolved
• Positive conflict management helps everyone move forward
• A leader's negative reaction ripples out across the workplace
• Empathetic listening, good questions, reading personalities and choosing the right level of intervention resolve most strife

Topics

• The 10 causes and 6 escalators of conflict
• Best practices and practical strategies for resolving conflict
• Managing your interaction and presence in a conflict
• When and how to use the five conflict resolution styles
• Responding to conflict in different settings
• A 10-step method for turning conflict into productive discussion
• Using conflict as a positive force at work
• Personal action plans for conflict situations

Conflicts over jurisdiction, power, resources and unrealistic expectations can damage working relationships. This session gives you a framework to assess common workplace conflicts and pick the right strategy for each, so conversations lead to buy-in and better decisions.

It suits HR professionals, health and safety and union representatives, supervisors, managers, directors, business owners and executives.

• Human Resources Professionals
• Health and Safety Reps
• Union Reps
• Supervisors, Managers, Directors (Team Leads)
• Executive Directors Not-For-Profit
• Business Owners, Entrepreneurs
• C-Suite

With an impressive track record spanning over 25 years, Beverly has been guiding her audiences toward mastering their reactions to stress, cultivating a culture of resilience, and achieving thriving, engaged lives through her innovative S-O-S Principle™ and Work Smart Live Smart presentations. Beverly works with teams and leaders to shift from stressed out to resilient, enabling them to be more engaged, productive, and healthy.