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Every workplace has challenging personalities. This session equips leaders with the tools to manage control-driven, passive-aggressive, or disruptive individuals while maintaining professionalism, authority, and team cohesion.


  • How to identify and respond to difficult behaviour patterns
  • Techniques for maintaining control in emotionally charged situations
  • Strategies to protect team culture while addressing individuals
  • Practical approaches to rebuild working relationships

  • Managing toxic or high-conflict individuals
  • Emotional reactions and team disruption
  • Avoidance of accountability conversations
  • Workplace tension and morale issues

  • All

Paul is a PMP, corporate lawyer, author, former Chair of Diversity & Inclusion at the Attorney General of BC and international professional speaker. As a PMP and technology lawyer, Paul has successfully completed billion dollar "impossible" projects. He is also a highly sought after speaker and trainer with a focus on workplace respect, diversity/inclusion, conflict management and leadership. He has presented to over 100 PM/BA events and PMI chapters in North America, Europe, the Middle East and Asia.

View all trainings by this speaker
 
Live Webinar

Live Session for 1 Participant

$179

Live + Recorded Session

Get unlimited access to the link for six months for one participant, from the date of webinar completion.

$269

Live + Transcript

Get to attend the LIVE Session and also receive a PDF copy of the Transcript only after the completion of the LIVE webinar.

$249

Live + USB

Free shipment within 15 Working Days from the date of webinar completion.*

$399

On Demand

Transcript

PDF Transcript of the Training which are available once the webinar is completed.(Transcript for single user only)

$149

Downloadable Recorded Session

Get unlimited access to the link for six months.

$219

USB

Free shipment within 15 Working Days, from the date of webinar completion.*

$299

Group Session

Group Session Participants + Recorded

Live Session with unlimited participants. Invite any number of attendees to join.

$599

 

Oct. 7, 2026

Data Analysis using Excel

Josh Valdeleon

Upcoming Webinars

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By Josh Valdeleon
Data Analysis using Excel
Date: Oct. 7, 2026

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By Paul J. Cline
Better Mind, Better Life: Unlocking Your Full Potential
Date: Oct. 7, 2026

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By David Benaim
50+ new Excel features so far this decade
Date: Oct. 7, 2026

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By Marcia Zidle
Reduce Stress in the Workplace: Effective Ways to Handle Conflicts, Difficult People & Tough Situations!
Date: Oct. 7, 2026

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By David Nettleton
2-Hour Virtual Seminar on the 6 Most Common Problems in FDA Software Validation and Verification
Date: Oct. 8, 2026

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By Carolyn Troiano
FDA Compliance And Laboratory Computer System Validation
Date: Oct. 13, 2026

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By Dev Strischek
Why EBITDA Doesn't Spell Cash Flow and What Does?
Date: Oct. 13, 2026

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By Mike Thomas
Excel Meets AI - Using ChatGPT with Excel
Date: Oct. 13, 2026

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By William A. Levinson
Zero Acceptance Sampling to Reduce Inspection Costs
Date: Oct. 13, 2026

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By Charles H. Paul
Project Management for Non-Project Managers - How to communicate project actions and progress - conducting effective project review meetings
Date: Oct. 13, 2026

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By Bruce Lee
Fostering a Culture of Respect: Eliminating Gossip, Rumours, & Destructive Behaviour
Date: Oct. 14, 2026

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By Beverly Beuermann-King
Gossip-Free: Leadership Techniques to Quell Office Chatter
Date: Oct. 14, 2026

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By Dr. Susan Strauss
Workplace Investigations 101: How to Conduct your Investigation Like a Pro
Date: Oct. 14, 2026

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By Diane L. Dee
Do's and Don'ts of Documenting Employee Behaviour, Performance, and Discipline
Date: Oct. 14, 2026

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By Ginette M. Collazo
Human Error Trends as AI Enters GMP Operations: What QA Leaders Should Expect and Monitor
Date: Oct. 15, 2026

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By Michael Healey
Stop Letting Toxic People Control Your Day
Date: Oct. 15, 2026

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By Staci Warne
Microsoft Copilot with Excel
Date: Oct. 15, 2026

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By Alan M Golden
Validation Sampling Plans
Date: Oct. 15, 2026

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By Diane L. Dee
2026 EEOC & Employers: Investigating Claims of Harassment & Discrimination
Date: Oct. 15, 2026

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By Ritu Arora
AI for Excel Professionals: Enhancing Productivity with ChatGPT & Emerging Tools
Date: Oct. 16, 2026

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By Jackie Kiadii
Introduction to Microsoft Power BI Dashboards
Date: Oct. 19, 2026

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By Chris DeVany
Building a High-Performance Team in 90 Days
Date: Oct. 19, 2026

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By Marcia Zidle
Bootcamp for New Managers and Supervisors: Develop These Essential Leadership Skills & Be a Better Boss!
Date: Oct. 19, 2026

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By Susan Fahey Desmond
HANDLING FMLA ABUSE
Date: Oct. 19, 2026

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By Craig Brody
Using Copilot in Microsoft Excel
Date: Oct. 19, 2026

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By Dr. Bill Trombetta
The Perfect Storm Coming to Healthcare: Value Based Care Meets Fraud and Abuse and Social Determinants of Healthcare
Date: Oct. 20, 2026

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By Mike Thomas
Excel - Lists and Tables - A Beginner's Guide to Managing List-Based Data
Date: Oct. 20, 2026

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By Paul Pelletier
Dealing with Difficult People: Managing Strong Personalities, Manipulation, and Workplace Disruption
Date: Oct. 20, 2026

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By Karla Brandau
Reinvent Your HR Department with ChatGPT
Date: Oct. 21, 2026

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By Margie Faulk
DOL Reverses Course on Independent Contractor Rule for 2026! How Will Employers Adapt to the Change?
Date: Oct. 21, 2026

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By Ritu Arora
Using Claude in Excel for Productivity, Automation & Data Analysis
Date: Oct. 21, 2026

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By Beverly Beuermann-King
Stop Letting That Difficult Person Ruin Your Day: Effectively Handle Negative Attitudes and Difficult People
Date: Oct. 21, 2026

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By Dr. B. Lynn Ware
What's New in Onboarding
Date: Oct. 21, 2026

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By Carolyn Troiano
FDA Technology Modernization Action Plan (TMAP) and Impact on Regulated Computer Systems and Data Integrity
Date: Oct. 22, 2026

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By Don Phin
Marijuana in the Workplace
Date: Oct. 22, 2026

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By Bob Churilla
Advanced Negotiation Skills for Managers
Date: Oct. 22, 2026

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By Jenny Douras
Getting a Handle on Outlook Email
Recorded Session

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By Edwin Waldbusser
FDA Regulation of Artificial Intelligence/ Machine Learning
Recorded Session

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By Edwin Waldbusser
Human Factors Usability Studies Following ISO 62366 and FDA Guidance
Recorded Session

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By Danielle DeLucy
Batch Record Review and Product Release
Recorded Session

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By Alan M Golden
Validation Statistics for Non-Statisticians
Recorded Session

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By Mike Thomas
Excel - Creating an Interactive Dashboard
Recorded Session

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By Marcia Zidle
High-Impact Performance Management: Tools, Tactics & Coaching Skills For Busy Managers and Supervisors!
Recorded Session

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By Tom Chandler
Microsoft Excel PivotTables
Recorded Session

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By Tonia Morris
Moving from Peer to Boss: Supervisor 101
Recorded Session

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By Susan Fahey Desmond
Writing Effective Job Descriptions
Recorded Session

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By Ronald L. Adler
HR Metrics and Analytics 2026- Update on Strategic Planning, Application Activities, and Operational Impact and the Use of AI
Recorded Session

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By Ritu Arora
Copilot for Excel – Work Smarter with AI
Recorded Session

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By Marcia Zidle
Faster, Better Talent Acquisition: Leveraging AI & ChatGPT for Smart Hiring and Effective Onboarding!
Recorded Session

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By Pete Tosh
Moving From an Operational Manager to a Strategic Leader
Recorded Session

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By Dr. Susan Strauss
Tattoos, hijabs, piercings, and pink hair: The challenges of a dress & appearance code
Recorded Session

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By Audrey Halpern
Managing Difficult Employee Conversations
Recorded Session

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By Ritu Arora
Integrating AI Tools in Microsoft Office
Recorded Session

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By Deb Schaffer
Copilot and HR: An Introduction for HR Professionals
Recorded Session

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By Melveen Stevenson
California Meal and Rest Breaks: What You Don't Know Can Cost You
Recorded Session

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By Dr. Susan Strauss
Female to Female Hostility @Workplace: All you Need to Know
Recorded Session

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By Rebecca Staton-Reinstein
Project Management for administrative professionals
Recorded Session

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By Don Phin
Creating Employee Handbooks that Protect You and Support the Companys Culture
Recorded Session

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By Mike Thomas
Outlook - Master your Mailbox - Inbox Hero Inbox Zero
Recorded Session

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By Tom Fragale
ChatGPT for Excel
Recorded Session

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By Jackie Kiadii
6-Hour Virtual Boot Camp on Microsoft Power BI
Recorded Session

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By David Nettleton
Excel Spreadsheets; Develop and Validate for 21 CFR Part 11 Compliance
Recorded Session

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By Mike Thomas
Excel + AI: The Smart User's Guide to Faster, Easier Work with ChatGPT
Recorded Session

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By Nabil Mourad
Co-Pilot and AI in Excel
Recorded Session

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By Terry Winship
Understanding Office 365 Collaboration
Recorded Session

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By Paul J. Cline
Dealing With Difficult People: At Work & In Life
Recorded Session

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By Dev Strischek
Construction Lending And Real Credit Administration: Evaluating, Underwriting, And Monitoring Construction Loans
Recorded Session

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By William J. Rothwell
Effective Succession Planning
Recorded Session

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By Manish Gupta
ChatGPT for HR - Build HR Policy Framework and Strategy
Recorded Session

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By Pete Tosh
Implementing an Effective Succession Plan to Identify, Develop & Retain Your High Potentials
Recorded Session

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By Rebecca Staton-Reinstein
Leadership: Strategic Planning and Decision Making
Recorded Session

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By Ginette M. Collazo
How to Write Procedures to Avoid Human Errors
Recorded Session

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By Mike Thomas
Excel - Formulas and Functions 101
Recorded Session

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By Charles H. Paul
ChatGPT and Project Management: Leveraging AI for Project Management Excellence
Recorded Session

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By Chris DeVany
Project Management For Administrative Professionals
Recorded Session

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By Steven G. Meilleur
Effective And Defensible Documentation Of Employee Problems: How To Address Properly Address Performance, Conduct, & Behavior Issues
Recorded Session

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By Mark Gorkin
Stress, Change And Team Resilience Through Humor: An Interactive Playshop
Recorded Session

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By Bruce Lee
Harassment, Bullying, Gossip, Confrontational and Disruptive Behavior: A Manager's Guide on How to Detox and Neutralize a Negative Workplace
Recorded Session

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By Andy Lanning
Excel: Pivot Tables Crash Course
Recorded Session

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By Mike Thomas
Excel - A Beginner's Guide to Formulas
Recorded Session

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By William J. Rothwell
Using High-Performance Coaching for Managers to Address Performance and Behavior Issues
Recorded Session

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By Markus Ehrenmueller-Jensen
The 60 Minutes Introduction to DAX
Recorded Session

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By Justin Muscolino
Understanding EBITDA – Definition, Formula & Calculation
Recorded Session

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By Manish Gupta
ChatGPT for CPAs and Finance Professionals
Recorded Session

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By Sonja Pasquantonio
Levering AI for HR Excellence
Recorded Session

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By Melveen Stevenson
H-1B Visa Updates and Employer Strategies for 2026
Recorded Session

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