High-Impact Performance Management: Tools, Tactics & Coaching Skills For Busy Managers and Supervisors!

When managers and supervisors spend too little time managing performance, work slips, resources are wasted, deadlines are missed and customers complain. This performance management and coaching webinar for busy managers shows how better coaching leads to better performance.

Daily pressure and shifting priorities are part of the problem, but many leaders are simply unsure how to tell employees what they are doing well and what they need to improve. You'll get tools and tactics to improve poor or marginal performance by finding the real reasons and agreeing on specific actions, to correct poor work habits such as lateness or inappropriate dress before they spread, and to recognize good or improved performance so it continues.

Building these coaching skills strengthens leadership across the organization and supports performance, engagement and retention.

• Explain a performance management model and why coaching sits at its center
• Identify the five reasons for poor performance and how to address each
• Give positive feedback that keeps the message clean
• Use the 5D's process to give corrective feedback on performance and work habits
• Follow the major steps of performance coaching to agree on specific actions
• Take effective follow-up action when performance does not improve
• Apply seven best practices to become a more effective coach

• A performance management model and the role of coaching
• The five reasons for poor or unsatisfactory performance and how to address them
• Keeping positive feedback clean
• Giving corrective feedback with the 5D's process
• The major steps of performance coaching: specific questions leading to specific actions
• Follow-up actions when poor performance is not corrected
• Seven guidelines for better coaching
• Applying coaching to real situations: poor performance, work habits and accountability

Coaching is a core part of every manager's, supervisor's and team leader's job, whatever the work. Done well, it resolves poor performance, reinforces the right behavior and motivates individuals and teams, but there is a right way to coach and many wrong ones.

This hands-on session focuses on proven coaching practices and suits CEOs and COOs, HR leaders and professionals, chief learning officers, directors, project and operations managers, supervisors and team leaders.

• CEO’s, COO’s,
• VP of Human Resources
• Human Resource Professionals
• Chief Learning Officer
• Directors, Project Managers
• Operation Managers and Supervisors
• Team Leaders, Staff Managers and Supervisors

Marcia Zidle, the Smart Moves Coach, is a board-certified executive and career coach, business management consultant, and keynote speaker, with over 25 years of management, business consulting, and international experience in a variety of industries including health care, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government and nonprofits.

 She has expertise in strategy and alignment; executive and team leadership development; social and emotional intelligence; employee engagement and innovation; career and organization change management; employee relations and talent management.
 
Marcia has been selected as one of LinkedIn Profinder’s top coaches for the past 7 years. Check out the 200 + LinkedIn articles she’s authored on Leadership, Management, and Human Resources topics that have facilitated organizations to leverage their leadership and human capital assets generating greater effectiveness and profitability.

Marcia’s claim to fame is as a world traveler having a multi-cultural spirit and perspective. She has lived as an expatriate with her family in Scandinavia and Australia. In fact, one of her children is an "Aussie". She’s traveled to over 30 countries throughout Europe, Middle East, Far East, and the South Pacific.