Stop Conflicts Before They Become Big Problems: Practical Skills for Today’s Busy Managers and Teams!

Most employees, 85% according to one recent study, have dealt with stressful workplace conflict, from disagreements with a colleague to co-workers who won't collaborate. Left unresolved, conflict leads to miscommunication, stalled projects, lower productivity and disengagement, and can cost you customers and top talent.

This 60-minute conflict management training gives managers, supervisors and teams practical skills to prevent conflict or resolve it quickly. You'll learn the early warning signs, the iceberg concept of what sits above and below the surface, and the six most common causes of workplace conflict.

You'll then work through five conflict management strategies, find your own style (shark, turtle, teddy bear, fox or owl) and apply them to a real-world case.

• Identify the early signs of workplace conflict before it escalates
• Explain the iceberg concept of conflict
• Recognize the six most common causes of workplace conflict
• Describe five conflict management strategies with real examples
• Determine your usual conflict style
• Apply each strategy to specific conflict situations
• Analyze a real-world conflict and choose the best strategy to resolve it

• Early signs of workplace conflict before it escalates
• The iceberg concept of conflict: what's above and below the water line
• The top six causes of workplace conflict
• Five conflict management strategies with workplace examples
• Your conflict style: shark, turtle, teddy bear, fox or owl
• Using each strategy to resolve specific conflict situations
• Case study: conflict between two staff members reporting to the same manager
• Communicating in ways that defuse the heat of the moment
• Common mistakes made by well-meaning managers

Conflict comes from different ideas, priorities, values and expectations, and managers can lose a lot of time handling disagreements and difficult people. It is not good or bad in itself; how it is handled decides the result.

This session suits executives, HR and talent professionals, managers, supervisors, project managers and team leaders who want to handle tough conversations with confidence, protect team productivity and encourage better teamwork.

Marcia Zidle, the Smart Moves Coach, is a board-certified executive and career coach, business management consultant, and keynote speaker, with over 25 years of management, business consulting, and international experience in a variety of industries including health care, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government and nonprofits.

 She has expertise in strategy and alignment; executive and team leadership development; social and emotional intelligence; employee engagement and innovation; career and organization change management; employee relations and talent management.
 
Marcia has been selected as one of LinkedIn Profinder’s top coaches for the past 7 years. Check out the 200 + LinkedIn articles she’s authored on Leadership, Management, and Human Resources topics that have facilitated organizations to leverage their leadership and human capital assets generating greater effectiveness and profitability.

Marcia’s claim to fame is as a world traveler having a multi-cultural spirit and perspective. She has lived as an expatriate with her family in Scandinavia and Australia. In fact, one of her children is an "Aussie". She’s traveled to over 30 countries throughout Europe, Middle East, Far East, and the South Pacific.